FAQs
Orders are processed within 1-3 business days. Once shipped, you’ll receive a notification that your order is on the way. For estimated delivery times and additional details, please refer to our Shipping & Delivery page.
If your order hasn't been shipped yet, we’ll do our best to help. Please contact us as soon as possible.
Currently, shipping is available within Canada and the United States only.
We plan to expand to more countries in the future—subscribe to our mailing list below to receive updates when international shipping becomes available.
Yes. All Theia Ocea products are vegan and cruelty-free.
Please contact us within 30 days of receiving your order, making sure to include your order number, and our team will be happy to assist you with returns or questions. For full details, please visit our Refund Policy page.
Theia Ocea products meet high global standards. Our formulas are direct-to-consumer, with every ingredient listed on our packaging for full transparency.
As a new brand, we produce in limited quantities to ensure quality and sustainability. Some of our pieces are limited editions, while others may return if restocked. We’ll always share updates through our newsletter and social media.
You’re welcome to reach out anytime with questions, product recommendations, or feedback through our contact form.
Our customer service team is available by email Monday–Friday, 9 AM–5 PM PST (excluding holidays). We will do our best to respond within 3-4 business days.
