Returns
All sales at Theia Ocea are final and strictly non-refundable. Due to the nature of our products and for hygiene reasons, we do not accept returns, exchanges, or refunds under any circumstances.
We’re committed to ensuring your experience is smooth and transparent. For assistance, email us at hello@theiaocea.com or via contact form below.
Refund Policy
If you would like to request a return or refund, please contact us within 30 days of receiving your order and include your order number so our team can assist you quickly.
For health and safety reasons, products that have been opened or used cannot be returned or refunded unless they arrived damaged, defective, or incorrect. In such cases, we will provide a replacement, store credit, or refund.
If you are unsure whether your item qualifies, please reach out—our customer care team will be happy to guide you through the process.
