FAQs
WHEN WILL I RECEIVE MY ORDER?
Orders are processed within 1-3 business days. Once shipped, you’ll receive a notification that your order is on the
way. For estimated delivery times and additional details, please refer to our Shipping & Delivery page.
If your order hasn't been shipped yet, we’ll do our best to help. Please contact us as soon as possible.
DO YOU SHIP WORLDWIDE?
Yes! We offer international shipping.
ARE THEIA OCEA PRODUCTS VEGAN OR CRUELTY-FREE?
Yes—both. All Theia Ocea products are 100% vegan and cruelty-free. The brand is certified by PETA and is listed in their official cruelty-free database here: https://crueltyfree.peta.org/company/theia-ocea-inc/
WHAT IS YOUR RETURN AND REFUND POLICY?
Please contact us within 30 days of receiving your order, making sure to include your order number, and our team will be happy to assist you with returns or questions. For full details, please visit our Refund Policy page.
ARE THEIA OCEA PRODUCTS CLEAN?
Theia Ocea products meet high global standards. Our formulas are direct-to-consumer, with every ingredient listed on our packaging for full transparency.
DO YOU RESTOCK SOLD OUT ITEMS?
As a new brand, we produce in limited quantities to ensure quality and sustainability. Some of our pieces are limited editions, while others may return if restocked. We’ll always share updates through our newsletter and social media.
HOW CAN I CONTACT THEIA OCEA’S TEAM?
You’re welcome to reach out anytime with questions, product recommendations, or feedback through our contact form.
Our customer service team is available by email Monday–Friday, 9 AM–5 PM PST (excluding holidays). We will do our best to respond within 3-4 business days
